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Free Curbside Delivery on All Orders HSA/FSA Eligible via TrueMed Affirm Financing Available Authorized Golden Designs Dealer Full Manufacturer Warranty
Talk to the Owner 719-412-7967 info@pureheatsaunas.store

Refund policy

The full returns process, including how to start one, is on our Returns page. Warranty claims are separate and are covered on our Warranty page.

Returns & Refunds

Cancellation window: Orders may be cancelled within 24 hours of purchase for a full refund. After 24 hours, the standard return terms below apply.

Return window: Returns must be processed within 30 days of delivery. All returns require a Return Merchandise Authorization (RMA) number from PureHeat Home Saunas. Returns shipped without an RMA will be refused and the buyer will be responsible for all freight charges.

Condition-based fees

  • New, unopened, original packaging: buyer pays outbound freight plus 120% of outbound as the inbound freight charge.
  • Opened, assembled, never used: buyer pays outbound freight plus 120% inbound freight plus a 20% restocking fee.
  • Opened, assembled, and used: no return accepted.

Address and delivery charges

  • Change of address, same city and freight terminal: $85.
  • Change of address, different city or different freight terminal: $150 and up.
  • Second delivery attempt: $95.
  • Third delivery attempt: $150.
  • Storage at the destination terminal after the third day: $125 per day.

Refund timing

Refunds are issued within 5 business days after the returned product is received at the manufacturer's warehouse and inspected. PureHeat Home Saunas reserves the right to refuse to refund all or any portion of the payment, or to cancel a payment, until: (a) the goods are received, (b) the goods have been inspected, and (c) the goods have been found free of damage caused by the buyer or return shipping. Returns must be in original packaging.

Freight damage and defects

Visible damage on arrival must be reported by refusing the freight and contacting PureHeat Home Saunas immediately at 719-412-7967. Concealed damage discovered after delivery must be reported within 48 hours to support@pureheatsaunas.store with photos and the freight tracking number. Claims filed after 48 hours may be denied by the freight carrier. PureHeat Home Saunas handles all manufacturer warranty and freight-claim coordination on your behalf.

How to start a return

Email support@pureheatsaunas.store with your order number to request an RMA. We respond within 1 business day.

Contact: Stand-To Ventures, LLC, a Colorado limited liability company, doing business as PureHeat Home Saunas · Colorado Springs, CO · 719-412-7967 · support@pureheatsaunas.store

Last updated: July 25, 2026.