Refund policy

The full returns process is on our Returns page. Warranty claims are separate; see our Warranty page.

Returns & cancellations

Contact PureHeat within 24 hours of purchase to request cancellation. Cancellation is not automatically free. Returns must be processed within 30 days of delivery and require prior approval and a Return Merchandise Authorization (RMA). Contact us promptly so there is time to arrange the return.

Returned goods must be new, unused and in their original packaging. Do not ship anything back before receiving authorization and return instructions.

Cancellation and return charges

Cancelled orders and returns are subject to a handling and restocking fee of 20% of the total purchase price for each sauna, shipping charges both ways, and applicable storage or routing costs. You are responsible for return shipping and the risk of loss during that shipment. We will confirm applicable charges and return instructions before booking an authorized return.

Address and delivery charges

Address changes, redelivery, storage and routing may incur additional charges. We will confirm applicable charges before booking the requested arrangement.

Refund timing

Refunds are issued within 5 business days after the returned item reaches the manufacturer's warehouse and is inspected, subject to its condition and compliance with these return terms. Goods must be found free of damage. A refund may be withheld in whole or part when the return does not meet these requirements.

Freight damage and defects

Inspect every carton before signing the delivery receipt. Record minor outer-packaging scratches, scuffs or dents on the receipt and accept the delivery. Refuse delivery if there is a large hole or obvious serious damage, and call PureHeat immediately at 719-412-7967. You do not need to open the cartons for this initial inspection. If you are unsure, call us before signing.

If you discover damage after delivery, contact support@pureheatsaunas.store immediately with photos, your order number and freight tracking number. Keep the delivery paperwork and packaging available. PureHeat coordinates with Golden Designs to confirm the next steps. Manufacturer review determines the appropriate remedy; a damage report does not automatically approve a return, refund or replacement. Do not send anything back without authorization.

See our Shipping and Delivery page for the delivery procedure. Manufacturing defects are reviewed under the applicable manufacturer warranty.

How to start a return

Email support@pureheatsaunas.store with your order number or call 719-412-7967 to request cancellation or return authorization. We respond within 1 business day. Ship only as authorized after receiving the RMA, confirmed charges and instructions.

The return eligibility, authorization and inspection requirements apply to returned goods. The 20% fee above is stated per sauna; contact us to confirm any product-specific charges for accessories, chillers or cold-plunge products before ordering or arranging a return. Existing orders remain subject to the terms in effect when purchased.

Contact: Stand-To Ventures, LLC, a Colorado limited liability company, doing business as PureHeat Home Saunas · Colorado Springs, CO · 719-412-7967 · support@pureheatsaunas.store

Last updated: October 7, 2026.