Skip to content
Standard Curbside Delivery Included HSA/FSA Eligible via TrueMed Affirm Financing Available Authorized Golden Designs Dealer Full Manufacturer Warranty
Talk to the Owner 719-412-7967 info@pureheatsaunas.store

Shipping policy

Full delivery details are on our Shipping and Delivery page.

Shipping & Delivery

PureHeat includes standard curbside freight delivery on saunas to the contiguous 48 United States. Remote destinations or restricted access may require a separate arrangement and additional charges, which we will confirm before booking. Alaska, Hawaii and Canada are quoted separately; contact us before ordering.

Lead times

PureHeat estimates delivery within 10 to 20 business days for indoor saunas, cold plunges, outdoor and PureTech models. This is an order-to-delivery estimate, not a guaranteed shipping time; stock, destination and carrier scheduling can affect it.

Curbside delivery

The freight carrier unloads the shipment at an accessible curb or the end of your driveway. Arrange help to move it into your home or yard. Standard delivery does not include carrying it indoors or up stairs.

Tell PureHeat about restricted truck access, a dirt or gravel road, narrow lane, dead-end street, long driveway, low branches, stairs or other obstacles before freight is booked. We will confirm available options and any additional charges.

Inspect every carton

Inspect every carton before signing the delivery receipt. Record minor outer-packaging scratches, scuffs or dents on the receipt and accept the delivery. Refuse delivery if there is a large hole or obvious serious damage, and call PureHeat immediately at 719-412-7967. You do not need to open the cartons for this initial inspection. If you are unsure, call us before signing.

Damage found after delivery

If you discover damage after delivery, contact support@pureheatsaunas.store immediately with photos, your order number and freight tracking number. Keep the delivery paperwork and packaging available. PureHeat coordinates with Golden Designs to confirm the next steps. Manufacturer review determines the appropriate remedy; a damage report does not automatically approve a return, refund or replacement. Do not send anything back without authorization.

Address changes, redelivery, storage

Address changes, redelivery, storage and routing may incur additional charges. We will confirm applicable charges before booking the requested arrangement.

Order tracking

Once your order ships, you will receive a tracking number by email. For status updates, email support@pureheatsaunas.store or call 719-412-7967.

Returns require prior authorization. See our refund policy.

Contact: Stand-To Ventures, LLC, a Colorado limited liability company, doing business as PureHeat Home Saunas · Colorado Springs, CO · 719-412-7967 · support@pureheatsaunas.store

Last updated: October 7, 2026.