Frequently asked questions

Yes. PureHeat is an authorized independent dealer of Golden Designs Inc. Every unit is genuine, sourced directly from the factory, and covered by the full Golden Designs manufacturer warranty.

The Golden Designs family: Maxxus, Dynamic, Golden Designs infrared and traditional saunas, PureTech hybrids, and Cold Therapy plunges. That is our full lineup, sourced direct from the factory.

Use our Will It Fit tool. Enter your available width, depth, and height, and it confirms which saunas fit before you buy.

Our pricing is competitive every day. If you find the same sauna for less from another authorized dealer, we will match it. See our price match page.

PureHeat includes standard curbside freight delivery on saunas to the contiguous 48 United States. Remote or restricted-access destinations may require an additional quote; we confirm options and charges before booking.

PureHeat estimates 10 to 20 business days from order to delivery. Stock, destination and carrier scheduling affect the estimate; it is not guaranteed. Alaska, Hawaii and Canada are quoted separately.

Your sauna is delivered by freight carrier to the end of your driveway. The carrier calls to schedule a delivery window. Plan to have a second person to help move the crates to their final location.

The freight carrier unloads the shipment at an accessible curb or the end of your driveway. Standard delivery does not include carrying it indoors or up stairs. Arrange help to move it to its final location and tell us about access restrictions before booking so we can confirm options and charges.

Inspect every carton before signing the delivery receipt. Record minor outer-packaging scratches, scuffs or dents on the receipt and accept the delivery. Refuse delivery if there is a large hole or obvious serious damage, and call PureHeat immediately at 719-412-7967. You do not need to open the cartons for this initial inspection. If you are unsure, call us before signing.

If you discover damage after delivery, contact support@pureheatsaunas.store immediately with photos, your order number and freight tracking number. Keep the delivery paperwork and packaging available. PureHeat coordinates with Golden Designs to confirm the next steps. Manufacturer review determines the appropriate remedy; a damage report does not automatically approve a return, refund or replacement. Do not send anything back without authorization.

See our Shipping and Delivery page for the procedure and our refund policy for returns.

Yes, through Affirm. Split your purchase into monthly payments and see your rate at checkout. Checking your rate does not affect your credit score.

Rates run from 0 to 36 percent APR based on Affirm's eligibility check, with fixed monthly payments and no late or hidden fees. Some buyers qualify for 0 percent. See your exact rate at checkout, or read our financing page.

Many saunas qualify with a letter of medical necessity through our partner TrueMed. Eligibility is determined by TrueMed and your plan. See our HSA and FSA page.

Choose TrueMed at checkout. TrueMed reviews your information and, if appropriate, issues a letter of medical necessity so you can use pre-tax funds. Keep the paperwork for your records and check with your own tax advisor.

Yes. As an authorized dealer, every sauna is covered by the full manufacturer warranty.

Coverage is by component: 5 years on the heating elements and electronics, and 1 year on the wood structure and radio. Traditional and hybrid models carry a separate 1-year warranty on the stove. As an authorized dealer, every unit is genuine and covered by its full Golden Designs factory warranty. Register your sauna within 60 days of delivery to activate it. Full details are on our warranty page.

Register your sauna with Golden Designs within 60 days of delivery to activate the manufacturer warranty. Complete the quick product registration form using the serial number found on the sauna's front or rear panel or on the carton, along with your proof of purchase. Keep your receipt for any future claim.

Contact us, not the manufacturer. We open the claim, ship the replacement part, and coordinate any service. Email or call with your order number and photos of the issue.

The owner answers the phone. Reach out Monday to Friday, 9am to 6pm, or Saturday, 8am to 8pm, and you will speak with someone who knows the products.

Most saunas arrive as assembly-ready kits designed to go together in a few steps, typically with two people. Assembly details are included with your unit.

Requirements vary by model. Many plug-and-play infrared saunas use a standard household outlet, while larger or traditional heater units may require a dedicated 240V circuit. Check the electrical specification on each product page.

For plug-and-play infrared models, no; they use a standard household outlet. Larger or traditional heater units usually need a dedicated 240V circuit installed by an electrician.

Yes. Outdoor-rated cabin and traditional models are built to live outside. They need a level, load-bearing pad and clearance from the house per the manual.

Grade A Canadian Hemlock or Canadian Red Cedar, kiln-dried to resist cracking and out-gassing and finished with non-toxic glues and stains. The wood used for each model is listed on its product page.

The infrared heaters are low-EMF carbon panels. Standard models read about 10mG, while ultra-low and near-zero EMF models read as low as 0.3mG measured close to the panel. Each product page lists that model's EMF rating.

Yes. Golden Designs saunas are ETL certified to United States and Canadian safety standards and CE certified for Europe.

Infrared saunas run best around 115 to 122 degrees Fahrenheit. Start with 15-minute sessions and work up to about 30 minutes, with 60 minutes as the maximum. Drink water before, during, and after, and step out if you feel lightheaded.