Shipping & Delivery
The short version
Free freight
Standard curbside freight is included on saunas to the contiguous 48 states. Remote or restricted-access destinations may require a quote.
10 to 20 business days
PureHeat's estimated order-to-delivery time. Stock, destination and carrier scheduling can affect it.
Curbside
The driver brings it to your curb or driveway. You move it from there.
You inspect
Inspect the cartons before signing. Document minor outer marks; refuse a large hole or obvious serious damage.
How the timeline works
PureHeat estimates delivery within 10 to 20 business days. Order confirmation, stock availability, preparation and freight transit affect the timeline. This is an estimate, not a guaranteed shipping time. Contact us to confirm availability and the current estimate for your model.
What curbside freight means
The freight carrier unloads the shipment at an accessible curb or the end of your driveway. Arrange help to move it to its final location. Standard delivery does not include carrying it indoors or up stairs. Tell us about delivery obstacles before freight is booked so we can confirm the available options and any extra charges.
Watch the manufacturer's delivery walkthrough for 2-person and larger models.
What happens on delivery day
The carrier calls to schedule
24 to 48 hours ahead, Monday to Friday, within a 4-hour window. They will not deliver without reaching you first.
Someone 18 or older is there to receive it
Arrange for an adult to receive the freight shipment and help to move the cartons from the curb. Carton sizes vary by model; confirm your route to the final location.
Inspect before you sign
Inspect every carton before signing the delivery receipt. Record minor outer-packaging scratches, scuffs or dents on the receipt and accept the delivery. Refuse delivery if there is a large hole or obvious serious damage, and call PureHeat immediately at 719-412-7967. You do not need to open the cartons for this initial inspection. If you are unsure, call us before signing.
Tell us about tricky access first
Tell us about a long driveway, gravel road, low branches, tight turns or restricted truck access before booking. We will confirm options and applicable charges.
Inspection and damage reporting
Inspect every carton before signing the delivery receipt. Record minor outer-packaging scratches, scuffs or dents on the receipt and accept the delivery. Refuse delivery if there is a large hole or obvious serious damage, and call PureHeat immediately at 719-412-7967. You do not need to open the cartons for this initial inspection. If you are unsure, call us before signing.
If you discover damage after delivery, contact support@pureheatsaunas.store immediately with photos, your order number and freight tracking number. Keep the delivery paperwork and packaging available. PureHeat coordinates with Golden Designs to confirm the next steps. Manufacturer review determines the appropriate remedy; a damage report does not automatically approve a return, refund or replacement. Do not send anything back without authorization.
Returns require prior approval; see our refund policy.
Address changes, redelivery, storage and routing may incur additional charges. We will confirm applicable charges before booking the requested arrangement.
Last updated: October 7, 2026.
Alaska, Hawaii, and outside the lower 48
Alaska, Hawaii and Canada are quoted separately. Email support@pureheatsaunas.store with your address and model before ordering. Remote or restricted-access destinations in the lower 48 may also need an additional quote.
Questions before you order?
The owner answers the phone. Call or email and you get a real answer, not a ticket number.