Returns
The short version
30-day processing window
Returns must be processed within 30 days of delivery, with prior approval and an RMA.
Damaged on arrival
Contact us immediately so we can coordinate manufacturer review and the appropriate remedy.
24-hour cancellation window
Contact us within 24 hours of purchase. Cancellation charges apply under the full refund policy.
New and unused
Returned goods must be new, unused and in their original packaging.
The 30-day window
Contact PureHeat within 24 hours of purchase to request cancellation. Cancellation is not automatically free. Returns must be processed within 30 days of delivery and require prior approval and a Return Merchandise Authorization (RMA). Contact us promptly so there is time to arrange the return.
Returned goods must be new, unused and in their original packaging. Do not ship anything back before receiving authorization and return instructions.
Check dimensions with Will It Fit before assembly. Read the full refund policy before arranging a return.
Arrived damaged?
Inspect every carton before signing the delivery receipt. Record minor outer-packaging scratches, scuffs or dents on the receipt and accept the delivery. Refuse delivery if there is a large hole or obvious serious damage, and call PureHeat immediately at 719-412-7967. You do not need to open the cartons for this initial inspection. If you are unsure, call us before signing.
If you discover damage after delivery, contact support@pureheatsaunas.store immediately with photos, your order number and freight tracking number. Keep the delivery paperwork and packaging available. PureHeat coordinates with Golden Designs to confirm the next steps. Manufacturer review determines the appropriate remedy; a damage report does not automatically approve a return, refund or replacement. Do not send anything back without authorization.
See the Shipping and Delivery page for the full procedure.
Cancellation and return charges
Cancelled orders and returns are subject to a handling and restocking fee of 20% of the total purchase price for each sauna, shipping charges both ways, and applicable storage or routing costs. You are responsible for return shipping and the risk of loss during that shipment. We will confirm applicable charges and return instructions before booking an authorized return.
Refunds are issued within 5 business days after the returned item reaches the manufacturer's warehouse and is inspected, subject to its condition and compliance with these return terms. Goods must be found free of damage. A refund may be withheld in whole or part when the return does not meet these requirements.
Address changes, redelivery, storage and routing may incur additional charges. We will confirm applicable charges before booking the requested arrangement.
Manufacturing defects and warranty service
Contact PureHeat about manufacturing defects. We coordinate the applicable manufacturer warranty procedure and review. Warranty service does not automatically approve a return or refund. See our warranty page for coverage.
How to start a return
Email us
Send your order number and reason to support@pureheatsaunas.store or call 719-412-7967.
Receive authorization
Wait for prior approval, an RMA, confirmed charges and return instructions. Do not ship before authorization.
Ship as authorized
Refunds are issued within 5 business days after the returned item reaches the manufacturer's warehouse and is inspected, subject to its condition and compliance with these return terms. Goods must be found free of damage. A refund may be withheld in whole or part when the return does not meet these requirements.
Last updated: October 7, 2026.
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